W126 Privacy Policy — How We Protect Your Information
This Privacy Policy explains how w126 collects, uses, stores, and protects the personal information of users in Malaysia. We are committed to safeguarding your privacy in full accordance with industry best practices and applicable Malaysian legislation.
Effective date: 1 January 2026. This policy may be updated from time to time.
1. Information We Collect
W126 collects several categories of information when you register or use our platform. This information is gathered to enable us to provide a secure, seamless, and personalised experience for users in Malaysia.
Account Information
During registration, we collect your full name, date of birth, email address, phone number, and password (stored in encrypted form). This information is used to verify your identity and manage your platform account.
Payment Information in Malaysian Ringgit
When you make a deposit or withdrawal, we receive transaction details including the payment method used (such as Touch 'n Go, Boost, or FPX), the amount in RM, and the transaction timestamp. We do not directly store your full card or bank account details — this sensitive data is handled by third-party payment providers using industry-standard encryption.
Device & Browser Information
We automatically collect technical information when you browse the platform, including device type, operating system, web browser, IP address, and language settings. This information is used to optimise your experience and identify any technical issues.
Usage Data
We record your activity on the platform, including pages visited, games played, bets placed, session duration, and interactions with platform features. This data helps us understand how users engage with w126 and drive continuous improvements.
- Name, date of birth, email, phone number
- Transaction records in MYR
- Device and browser information
- Activity data and game session data
- Cookies and tracking technologies
2. Purpose of Data Use
Your information is used to process account registration, verify your identity, handle deposits and withdrawals in RM, manage promotions, and provide customer support. Without this information, we are unable to deliver our services safely and efficiently.
We analyse account activity patterns to detect and prevent fraud, multi-account usage, money laundering, and any activity that violates our terms of use. This protects all users and the integrity of the w126 platform.
Usage data helps us understand what is working well and what needs improvement — from interface design to transaction processing speed. This information is never sold to third parties for marketing purposes.
With your consent, we use your email address and phone number to send promotional updates, important account information, and security notifications. You can opt out of marketing communications at any time through your account settings.
3. Cookies and Tracking Technologies
W126 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
We use several types of cookies:
- Essential cookies: Required for core platform functions such as login, account sessions, and security. These cookies cannot be disabled without affecting platform functionality.
- Performance cookies: We collect information on how you use the platform to help us make improvements. All data is collected anonymously.
- Preference cookies: Saving your preferences such as language and display settings to deliver a more personalised experience.
You can manage your cookie preferences through your web browser. Disabling certain cookies may affect some functionality on the w126 platform. We do not use third-party advertising cookies that track your activity across other websites.
4. Data Storage, Security & Third-Party Sharing
Your personal data is stored on servers protected with SSL encryption and strict access controls. We use data segregation to ensure sensitive information such as passwords and payment details is never stored in plain text. Data is retained for as long as your account remains active, or as long as required to fulfil our legal obligations.
Following account closure, personal data no longer required for financial records or investigations will be deleted or anonymised within a reasonable timeframe in accordance with our data retention policy.
W126 does not sell, rent, or share your personal information with third parties for marketing purposes. We only share data in the following circumstances:
- Payment providers that process your MYR transactions — only the information necessary for processing
- Relevant authorities as required under Malaysian law
- Technical service providers bound by confidentiality agreements
- In the event of a business merger or acquisition, with notice provided to users
5. User Rights, Policy Changes & How to Contact Us
Your Rights as a w126 User
As a registered w126 platform user, you have the following rights regarding your personal data:
- Access Rights: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: If any information we hold about you is inaccurate or out of date, you have the right to request a correction.
- Right to Erasure: In certain circumstances, you may request that we delete your personal data, unless retention is required by law or for security purposes.
- Right to Withdraw Consent: You may withdraw your consent to marketing communications at any time without affecting your use of the account.
To exercise any of the above rights, please contact our support team by email at [email protected]. We will process your request within a reasonable timeframe. For general enquiries, you may also refer to the FAQ us.
Changes to This Privacy Policy
W126 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any material changes will be posted on this page with a new effective date. Continued use of the platform after changes are published constitutes your acceptance of the updated policy. We encourage you to review this page periodically.
For any enquiries regarding your data privacy or to exercise your rights:
Email: [email protected]
Typical response time: within 3–5 business days.